ORDERING AND SHIPPING

WHERE IS THE DELIVERY DISPATCHED FROM?

We have warehouses in Europe, Singapore, Thailand, and India, however, we route shipments through various shipping nodes to ensure you utmost discretion and anonymity – which is why when you receive your order, our company name will not be shown on the parcel.

ARE YOU ABLE TO SHIP TO P.O. BOXES?

Yes, absolutely. Just ensure that the person showing the parcel collection slip at the post office has the same name as the addressee (He/She will need to provide proof of identification).

IS THERE ANY WAY TO ORDER YOUR PRODUCTS OTHER THAN VIA YOUR WEBSITE?

Unfortunately not. We are purely e-commerce driven and specialise in Internet mail orders. Should you have any problems ordering online, please contact our sales team who will gladly assist you.

I WOULD LIKE TO MAKE A LARGE ORDER?

No problem! However, to maintain the same level of discretion and high chances of your delivery passing through customs and arriving successfully, we separate your order into several smaller shipment envelopes/cartons. We guarantee the same level of care for each smaller-sized package, and we charge for only one single overall handling fee and not a separate fee for each parcel.

DO YOU HAVE MAXIMUM ORDER QUANTITY ORDER LIMITS?

YNo, you may order as much as you’d like! Just be sure to check the regulations with an experienced import specialist about what the restrictions are for the quantities that you are allowed to import to your country.
The safest approach would be to do a smaller test order on your first purchase from us; then once you are satisfied with our services we will gladly assist you with larger orders.

WHAT CAUSES THE DELAY IN SHIPPING?

Generally, delays come down to Customs & Excise taking too long to clear the goods at both the point of exit from the country they are dispatched from and the entry point in the destination country.

It’s important to be aware that international shipments have to pass through many hurdles before they arrive at your door. First, they are passed on from our warehouse to the national postal service in the country of origin, then undergo customs clearance for export approval, transit by air, customs clearance for import in the destination country, and finally being handed over to your local postal service to deliver it to your door.

Any hiccups along the way can cause the next step in the process to be delayed. Even if most of these steps go smoothly, it takes just one element in the procedure to delay the delivery processes that follow and set back the overall delivery duration.

WHAT ARE THE CHANCES OF DELAYS IN SHIPPING?

Slight delays may be possible due to factors out of our control – which is why we only give you estimates based on our experience over the years.

Whether you choose regular or express delivery and inefficiencies by those postal service providers, delays during clearance by import and exit customs and the distance from our depot to your location can all affect how long it takes to get your order delivered to you.

Most airmail shipments arrive within 10 days (85% of the time), and 15% of shipments arrive within 15 days. This is not due delays on our side, but due to inconsistencies by the various entities and factors described above.

WHAT PACKAGING METHODS DO YOU USE?

HOW LEGITIMATE IS YOUR COMPANY?

We are licensed to sell and distribute pharmaceutical products as a professional mail-order pharmacy.

Prescription-free anabolic steroids and bodybuilding items have been available through our website for over 5 years, with a 99% shipping success rate.

To ensure our customers keep them coming back, we strive to maintain a positive relationship with and offer you an optimal service experience.

You may place an order from us with complete confidence! You’re the sole reason we’re here, and we hope you’ll return!

We are licensed to sell and distribute pharmaceutical products as a professional mail-order pharmacy. Prescription-free anabolic steroids and bodybuilding items have been available through our website for over 5 years, with a 99% shipping success rate.

To ensure our customers keep them coming back, we strive to maintain a positive relationship and offer you an optimal service experience.

You may place an order from us with complete confidence! You’re the sole reason we’re here, and we hope you’ll return!

Feel free to contact our customer service team should you have any concerns.

ARE THE PRODUCTS ORIGINAL?

The authenticity of all our products can be verified directly on the producer’s website using the batch codes printed on every factory sealed package – but you will also notice the quality of their effectiveness after the first injection or tablet taken. We deal with established and prominent brands like Alpha Pharma, Maxtreme, Eminence, British Dispensary, Body Research, Bharat Serums, Intas, and more of the best anabolic steroid brands.

IS A PRESCRIPTION REQUIRED TO ORDER?

No, you do not need to provide us with a prescription if you want to make an order.

IS PURCHASING THESE PRODUCTS LEGAL?

In Europe, it’s not required to have a prescription to order these products, but other countries may differ. We advise that you check your local regulations and import restrictions.

HOW DO I MAKE AN ORDER ON YOUR WEBSITE?

1. Browser or search our store catalog to find the ideal products you’re looking for.
2. Enter the number of items you would like to order and add it to your Shopping Cart.
3. Click the shopping bag icon at the top right of the page to view your shopping cart, which will calculate your total amount and an estimated delivery fee.
4. You can also add your promotional Coupon codes here to recalculate with your discounts.
5. Have you already chosen the steroids that you want to buy? Great! The next step is to fill out the form, specifying your delivery address and personal data. You may also provide additional comments to help us with any specific instructions.
6. Once you submit your application, it will immediately be processed and you will be provided with different payment options, either on screen or by email.

I WOULD LIKE TO MAKE CHANGES TO MY ORDER?

Your order can still be changed even after you paid for it, as long as it has not been dispatched yet. Please submit a support ticket to our customer service staff ASAP (remember to mention the Order ID in your message) so that we can halt your order until you have made the changes you’d like.

To make changes to your order, please log in to your account, and on your existing order select “Edit Order” from the drop-down list.

LARGE FIRST-TIME ORDERS

Orders under $750 qualify for a 5% discount (applies to bank transfers, money transfers, or Bitcoin payments).

Orders over $750 qualify for a 10% discount (applies to bank transfers, money transfers, or Bitcoin payments).

LARGE REPEAT ORDERS

Orders under $750 qualify for a 5% discount (any payment method).

Orders over $750 qualify for a 10% discount (any payment method).

DEBIT AND PREPAID CARDS

• Vanilla
• Green Dot
• Walmart
• Chase Liquid
• Movo
• Mango Prepaid Mastercard
• American Express Serve
• Bluebird® by AmeEx
• Mileage Plus
• and numerous other prepaid cards which are available at convenience stores or shopping mall checkouts.

This option is provided for customers who are apprehensive about paying for anabolic steroids using their credit card information online.

CREDIT CARDS

• Visa
• Mastercard
• Amex
• and other major credit cards

ALTERNATIVE PAYMENT METHODS

We respect our clients’ privacy and strive to provide as many payment alternatives as possible. We, therefore, offer you the option of taking things a step further in terms of security and anonymity by also providing the following payment options

• Bitcoin
• other cryptocurrencies (please enquire)
• Western Union money transfers.

Please be aware that some customers don’t find these methods to be as simple, discreet, and secure as credit and debit cards.

HOW DO YOU PROCESS CREDIT CARD PAYMENTS?

Once you submit your payment via credit card we may require you to verify your order, which is why we need to have your valid phone number so that we can contact you.

If your order does not pass our antifraud verification or if we are not able to contact you, then your credit card payment will not be accepted and we will suggest an alternative payment method (e.g. bank transfer, money transfer, or payment in a cryptocurrency like Bitcoin).

Once your payment is verified and has passed our anti-fraud control, only then will your card will be charged. Usually, approved payments are processed and cleared within 1-2 business days and your order will be cleared for shipping.

MY CREDIT CARD ADDRESS IS DIFFERENT FROM THE DELIVERY ADDRESS

This is not a concern – just ensure that the name on the credit card matches the address the credit card is registered to. Please be aware that we may need additional verification in case our payment gateway provider advises us to double-check the card holder’s details.

In case the country the credit card is registered in is different from the country the order is being shipped to, we will require you to pay using an alternative method.

CAN I PAY VIA BANK TRANSFER?

Orders paid by bank transfer qualify for a 5% discount and we will cover the bank transfer fee.

For example, if your order total is $500, you will only need to pay us $435 ie. $500 – $25 (5% discount) – $40 (bank transfer fee) = $435

For orders over $750 paid via bank transfer, we offer a 10% discount together along with any other applicable discounts (eg. returning customers, promo coupon code, or any special promotional offers). On top of that, we will also deduct the bank transfer fees from your final total. Bargain!

Bank transfer payments don’t require any verification and usually take 1-2 business to process and clear.

I PAID ALREADY, BUT MY CREDIT CARD HASN’T BEEN CHARGED YET.

It takes between 2 hours and 2 business days for the verification process to be completed, so you will notice that your card will not be charged immediately.

HOW DO I PAY?

You will be emailed instructions on how to make a payment. Please let us know if you didn’t receive the email and we will resend it ASAP. To avoid any unnecessary delays, please pay close attention to the instructions emailed to you.

HOW LONG DOES IT TAKE TO PROCESS MY PAYMENT?

Normally, we process money transfer payments within 2 to 3 business days of receiving proof of transaction. You’ll automatically be notified by email by our payment provider if your payment was unsuccessful (eg. in the case that wrong account numbers were submitted).

If this happens, you will need to repeat the payment process until successful. Your order will be prepared within 24 hours of receiving a successful transaction confirmation.

HOW CAN I TRACK MY ORDER?

We will send you a delivery tracking code within 2-5 business after your order has been paid and we have dispatched your order from our warehouse.

We use EMS (USPS) traceable shipping that requires a signature upon arrival of the product. All packages can be tracked via AfterShip.com.

MY TRACKING CODE DOESN’T WORK

Because your package first needs to move from our delivery center to the logistics warehouse to await customs clearance, your tracking code is only issued after 72 hours. If, however, after 3 business days you notice that the tracking code is still faulty, please contact us and we’ll look into the issue immediately.

For our USA customers, we suggest they use the track-trace.com site until the item lands in the USA and then switch to using the USPS website to get more detailed tracking updates once the other is inside the US borders. Our USA customers are recommended to register their email addresses on the USPS website to get instant updates during the delivery process.

ACCORDING TO THE TRACKING WEBSITE, MY ORDER ISN’T MOVING

There is not necessarily a problem if you experience this. Typically your parcel is being held at customs while it waits to be processed, hence the delay.

If, however, it’s been 10 days and there still hasn’t been any progress, please contact us so that we can look into the problem. You should contact your local EMS (USPS) office quoting your tracking code and ask them to give you a more detailed explanation of the issue and where your parcel currently is.

DO I NEED TO SIGN FOR MY DELIVERY?

MY ORDER STILL HASN’T ARRIVED

International standard airmail shipping is included in our overall delivery time estimate, but so is the time it takes to clear customs in your country of residence. Please check your ‘Order History’ under your account online and calculate the total number of business days since your order, before contacting us unnecessarily about late delivery. Your order will be processed and shipped within 15 business days. If it hasn’t arrived by then, please contact us and we will investigate the cause and find a solution.

MY ORDER IS MISSING

Either your order was lost in the mail, or it was seized by Customs.

If you have not received your order after 30 days, please submit a support ticket with your order ID number, so that we can verify that you have not received it and we will reship your order as soon as possible.

In case your order was seized by customs, please also attach a photo or a scanned copy of the seizure notification letter you received from Customs & Excise.

MY ORDER ARRIVED, BUT IT’S INCOMPLETE OR INCORRECT

We ask that you send us a picture of the contents of your parcel (including the outer parcel labels) so that we can look into why this happened and prevent such scenarios in the future.

IT’S TAKING A LONG TIME FOR MY ORDER TO BE RESHIPPED

*Please note that emails sent on a Friday may only receive a response on the following Monday due to the time difference between our support team’s working hours and your region.